Veressa Green

Briefly worked as Receptionist in front lobby to support Clerks who handled walk in clients while I awaited Basic Training. Observed real time job performance while sitting with seasoned Eligibility Representatives.

• Sold Personal Lines Insurance products. Serviced existing customer accounts and performed needs assessments to ensure client was fully covered
• Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
• Collected premiums, reconciled accounts daily for accuracy, maintained financial records and made daily bank deposits
• Maintained customer files and regularly conducted audits to verify accuracy of information.
• Attended seminars, conferences and organizational activities to maintain management expertise.

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Developed training programs to meet company objectives.
• Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.