Summary
Overview
Work History
Education
Skills
Timeline
Verice Hoskins

Verice Hoskins

Fort Worth,TX

Summary

Driven by a results-focused approach, I leveraged time management and hospitality services at Baylor Scott and White to enhance patient satisfaction and operational efficiency. My tenure is marked by initiating customer service improvements, reducing material waste by 20%, and mentoring new staff, showcasing my commitment to excellence and adaptability in dynamic environments.

Overview

19
19
years of professional experience

Work History

Guest Services Associate

Best Crowd
02.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.

EVS Technician

Baylor Scott and White
03.2021 - 01.2022
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.

Plastic Machine Operator

MTD
02.2006 - 12.2020
  • Promoted workplace safety through ongoing communication with supervisors about potential hazards or concerns related to machinery operation.
  • Maintained a safe work environment through strict adherence to safety guidelines, policies, and procedures.
  • Demonstrated adaptability by quickly learning new equipment, processes, or procedures as required for the successful completion of various production tasks.
  • Minimized material waste through diligent monitoring of raw material usage and inventory management practices.
  • Assisted in training new employees on machinery operation, best practices, safety protocols, and quality control measures to ensure a smooth transition into their roles as plastic machine operators.

Education

Early Childhood Education

Tupelo High School, Tupelo, MS

Skills

  • Time Management
  • Listening Skills
  • Hospitality services
  • Issue Resolution
  • Guest engagement and assistance

Timeline

Guest Services Associate - Best Crowd
02.2024 - Current
EVS Technician - Baylor Scott and White
03.2021 - 01.2022
Plastic Machine Operator - MTD
02.2006 - 12.2020
Tupelo High School - , Early Childhood Education

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Verice Hoskins