Verity Morgan
Concord
Summary
Outgoing and reliable sales associate with a strong focus on customer service and relationship-building. Known for maintaining a positive demeanor in high-stress situations while efficiently processing transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
Charlotte, NC
07.2025 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Addressed customer inquiries and resolved complaints promptly, contributing to customer satisfaction.
- Monitored inventory levels and assisted in conducting stock checks to optimize stock management.
Preschool Care Volunteer
Harvest Community Church Concord
Concord, NC
10.2022 - 08.2025
- Facilitated communication between volunteers and leadership to streamline operations and address concerns promptly.
- Mentored new volunteers, fostering a supportive environment that encouraged skill development and retention.
- Maintained clean, neat, and operational facilities to serve program needs.
- Created program dedicated to meeting the needs of students with disabilities
- Represented organization positively and professionally while providing community with much-needed services.
Sales Associate
Hollister
Charlotte, NC
01.2025 - 07.2025
- Assisted customers in selecting products, enhancing shopping experience and driving sales.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Collaborated with team members to restock merchandise and organize sales floor displays.
- Participated in training sessions to learn about product lines and improve sales techniques.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Political Science And History
University of North Carolina At Charlotte
Charlotte, NC05-2027
Associate of Science - Computer Science
Rowan Cabarrus Community College
Cabarrus, NC05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Outgoing personality
Accomplishments
- Awarded “Employee of the Month” in 2026.
- Author of “Hell Over High Water Damage,” published in Under Graduate Law Review of University of North Carolina at Charlotte in 2025.
Affiliations
- Bridge USA
- National Honor Society of Leadership and Success
Timeline
Sales Associate
Dick's Sporting Goods, Inc
07.2025 - Current
Sales Associate
Hollister
01.2025 - 07.2025
Preschool Care Volunteer
Harvest Community Church Concord
10.2022 - 08.2025
Bachelor of Arts - Political Science And History
University of North Carolina At Charlotte
Associate of Science - Computer Science
Rowan Cabarrus Community College