Verlene Tory
Marietta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Assurant Mortgage Solutions
Duluth, Georgia
09.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Front Desk Agent
Aloft Hotel
Marietta Ga, Pennsylvaniaga
08.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
(A)Supervisor Distribution Operations
USPS
Duluth
09.2003 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Leasing Professional
Rosemont @ East Cobb
Marietta Ga, GA
03.2022 - 12.2022
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized and conducted weekly apartment tours for prospective tenants.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
Education
Some College (No Degree) - Management
Gwinnett Technical College
Lawrenceville, GASkills
- Information Security
- Call Management
- Complaint resolution
- Account updating
Timeline
Customer Service Representative
Assurant Mortgage Solutions
09.2024 - Current
Front Desk Agent
Aloft Hotel
08.2024 - Current
Leasing Professional
Rosemont @ East Cobb
03.2022 - 12.2022
(A)Supervisor Distribution Operations
USPS
09.2003 - 12.2023
Some College (No Degree) - Management
Gwinnett Technical College