Verna Billedeaux
Babb,MT
Summary
Adept at enhancing patient well-being and ensuring safety, my tenure at Northern Winds honed my crisis intervention and empathetic patient care skills. Skilled in office administration and effective communication, I excel in creating supportive environments and streamlining patient progress documentation. My approach significantly improves healthcare team collaboration and patient trust.
Overview
2020
2020
years of professional experience
Work History
Highschool Receptionists
Browning Highschool
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
Mental Health Assistant
Northern Winds
01.2018 - 05.2019
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
Education
Highschool Degree -
Browning Highschool
Browning, MTSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Calendar management
- Documentation and reporting
- Typing speed
- Meeting preparation
- Staff management
Timeline
Mental Health Assistant
Northern Winds
01.2018 - 05.2019
Highschool Receptionists
Browning Highschool
Highschool Degree -
Browning Highschool
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