Verna Devera
Tacoma,WA
Summary
Proven leader in housekeeping and business management, I elevated Comfort Inn Hotel's guest satisfaction through meticulous cleanliness standards and efficient operations. Expert in staff training and development, my strategic planning skills ensured high-quality service, fostering repeat business at Verna's ProClean Services. Specialize in customer service and health safety compliance, achieving significant improvements in employee morale and client trust. Highly-qualified Housekeeping Supervisor offering over 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
10
10
years of professional experience
Work History
Head of Housekeeping Services
Comfort Inn Hotel
04.2023 - Current
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Boosted employee morale and retention rates by recognizing outstanding performance and providing opportunities for growth within the organization.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
- Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Promoted a culture of excellence within the housekeeping department by setting clear expectations, providing ongoing support, and celebrating team successes.
- Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
- Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Owner
Verna's ProClean Services
01.2015 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
Education
No Degree - Hotel Management
Choice University
Tacoma, WA02.2023
Skills
- Scheduling and Planning
- Workload prioritization
- Staff Training and Development
- Health and safety compliance
- Employee Motivation
- Task Delegation
- Budgeting and financial management
- Policy Enforcement
Timeline
Head of Housekeeping Services
Comfort Inn Hotel
04.2023 - Current
Owner
Verna's ProClean Services
01.2015 - 04.2023
No Degree - Hotel Management
Choice University
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