Hi, I’m
Vernalee Rose
Criminal Law Paralegal
Summary
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
AutoZonePompano Beach, FL
Customer Service Associate
01.2023 - Current
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
HomeGoodsCoral Springs, FL
Customer Service Associate
05.2021 - 12.2021
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
RaceTracLauderdale Lakes, FL
Customer Service Associate
01.2021 - 03.2021
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
Applebee'sTamarac, FL
Hostess
06.2020 - 01.2021
Job overview
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Jimmy John'sTAMARAC, FL
Sandwich Maker
02.2020 - 06.2020
Job overview
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Greeted guests, promoted specials, and took orders.
Churches ChickenSUNRISE , FL
Cashier
09.2019 - 02.2020
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Boyd H. Anderson High SchoolLauderdale Lakes, FL
High School Diploma
08.2019 - Current
University Overview
- Honor Roll [Semester 1 and Year 2022]
- 2.4 GPA
Skills
Cross-functional team collaboration
Creating my own Art
I feel at peace and relaxed when I am painting . Its my outlet from everything going on around me I am the not the greatest but, I am still doing my best and just simply having fun with it .In one point in time my room was filled with all the canvases that I painted , made me feel as if I am in a art gallery of my own.
Timeline
Customer Service Associate
AutoZone
01.2023 - Current
Customer Service Associate
HomeGoods
05.2021 - 12.2021
Customer Service Associate
RaceTrac
01.2021 - 03.2021
Hostess
Applebee's
06.2020 - 01.2021
Sandwich Maker
Jimmy John's
02.2020 - 06.2020
Cashier
Churches Chicken
09.2019 - 02.2020
Boyd H. Anderson High School
High School Diploma
08.2019 - Current
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