Vernell Lee
Greensboro,NC
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Atrium Health
Greensboro, NC
12.2012 - 05.2024
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
Education
Associate of Science - Business Administration
Brookstone College of Business - Charlotte
Charlotte, NC06-2012
Skills
- Medical filing
- Appointment Scheduling
- Reception Management
- Bookkeeping Support
- Eligibility Determination
- Appointment confirmation
- Medical Billing
- Payment Collection
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Typing 25 WPM
- Medical insurance
References
References available upon request.
Timeline
Patient Service Representative
Atrium Health
12.2012 - 05.2024
Associate of Science - Business Administration
Brookstone College of Business - Charlotte
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