Vernell Lee
Parkville,MD
Summary
Results-driven retail operations leader with expertise in enhancing customer experience through team training and product knowledge education. Managed over 25 employees, implementing performance evaluations and coaching strategies that improved productivity and satisfaction. Oversaw operations, including inventory management and staff scheduling, while ensuring compliance with sales standards and efficient refund handling.
Overview
26
26
years of professional experience
Work History
Store Manager
Shoe department
Bel Air, MD
02.2000 - 02.2026
- Educated team on footwear product knowledge and store procedures, enhancing overall customer experience. Managed a team of 25+ employees, training, coaching and performance evaluations to ensure a high level of productivity and customer satisfaction. Administered refunds, returns and exchanges efficiently.
- Guided associates in providing exceptional customer service, proper fitting techniques, and maintaining sales floor standards.
- Oversaw daily operations and staff schedules for the shoe department, ensuring seamless service delivery.
Store Manager
Avenue women clothing store
Rosedale, MD
01.2014 - 11.2020
- Trained team on product knowledge and store procedures, implementing strategies that consistently met revenue targets while mentoring staff and fostering a culture of continuous improvement.
- Managed daily store operations, enhancing sales, customer service, inventory management, staff supervision, and scheduling.
- Guided associates on customer service, fitting, and sales floor standards, ensuring a positive shopping experience.
Secretary
Curves gym for women
Parkville, MD
03.2000 - 09.2014
- Managed front desk operations for women's fitness club, directing and supervising all functions to enhance member satisfaction and deliver high-quality experiences.
- Scheduled appointments, classes, and consultations for gym staff and clients.
- Answered phone calls and routed messages, ensuring courteous service to all members.
- Maintained confidential membership records, forms, and office files.
- Processed payments, invoices, and membership paperwork for fitness services.
- Coordinated communication between trainers, management, and gym members.
- Welcomed guests and handled check-in procedures at women's gym reception.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
West Side High School
Newark , NJSkills
- Retail operations
- Inventory management
- POS systems
- Staff scheduling
- Sales forecasting
- Cash handling
Affiliations
Hobbies: interior decorating, event planning, fashion, organizing, singing and dancing
Timeline
Store Manager
Avenue women clothing store
01.2014 - 11.2020
Secretary
Curves gym for women
03.2000 - 09.2014
Store Manager
Shoe department
02.2000 - 02.2026
West Side High School