Verniecia Redic
Dallas,TX
Summary
Dependable professional with experience in both security and customer service. Skilled in monitoring environments, assisting customers, resolving concerns, and maintaining a safe and positive atmosphere. Strong communication, problem-solving, and teamwork skills with a commitment to providing excellent service.
Overview
2027
2027
years of professional experience
Work History
Security Officer
Allied Universal Security Services
2024 - Current
- Monitored premises to enforce safety and security protocols, maintaining a secure environment.
- Completed incident reports detailing security and loss prevention incidents, aiding in risk analysis.
- Escorted visitors throughout facility, enhancing their safety and comfort during their stay.
- Observed patrons and customers to quickly address security situations.
Customer Service Representative
TTEC
2023 - 2024
- Assisted customers with account question, billing concerns, and service issues.
- Managed high call volumes, ensuring customer satisfaction through professional communication.
- Resolved customer complaints, escalating complex issues to appropriate teams for timely resolution.
- Updated customer accounts and accurately documented interactions, enhancing service continuity.
Customer Service Representative
Continuum Global Solutions
2022 - 2023
- Handled customer inquiries about products and services, ensuring timely and accurate responses.
- Identified and implemented solutions to enhance customer satisfaction based on feedback.
- Recorded customer interactions to support service continuity and enhance information retrieval.
Skills
- Security Awareness
- Surveillance Techniques
- Documentation
- Problem solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Communication
Timeline
Security Officer
Allied Universal Security Services
2024 - Current
Customer Service Representative
TTEC
2023 - 2024
Customer Service Representative
Continuum Global Solutions
2022 - 2023