Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vernin VigierReynoso

Tampa,FL

Summary

  • Experienced team leader with a proven track record in driving success. Seeking a challenging management role to utilize leadership skills and experience.
  • Results-driven team manager with 25 years of experience leading cross-functional teams to achieve exceptional results. Proven track record of improving efficiency, productivity, and employee satisfaction. Strong knowledge of insurance products and regulations.
  • Retained clients through exceptional customer service.
  • Results-oriented insurance professional with expertise in conducting needs assessments and providing personalized insurance solutions
  • Experienced professional collaborates with underwriters to secure policy approvals

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Manager/Licensed Medicare Specialist

Alorica Florida
Tampa, FL
09.2020 - Current
  • Led a team of 15 employees
  • Implemented process improvements resulting in an increase in efficiency
  • Coached and mentored team members to achieve quality and customer satisfaction goals.
  • Reviewed and updated existing compliance policies and procedures.

Team Manager Marland Adjudication

Alorica
Tampa, FL
08.2022 - 08.2023
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Provided training sessions on claim adjudication techniques to staff members.
  • Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Researched policy language, relevant laws, and regulations to ensure accurate adjudication of claims.

Senior Sales agent life and health insurance

American Income life Tampa
Tampa, FL
01.2010 - 06.2013

Education

Bachelors - Criminology

University of South Florida
12.2004

Associates in Arts - justice administration

Hillsborough Community College
01.1995

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Strategic planning
  • Call Center Operations
  • Regulatory Compliance
  • Audit Support
  • Quality Assurance

Certification

  • 0215 - LIFE INCL VAR ANNUITY & HEALTH
  • 0620 - ADJUSTER - ALL LINES

Timeline

Team Manager Marland Adjudication

Alorica
08.2022 - 08.2023

Team Manager/Licensed Medicare Specialist

Alorica Florida
09.2020 - Current

Senior Sales agent life and health insurance

American Income life Tampa
01.2010 - 06.2013

Bachelors - Criminology

University of South Florida

Associates in Arts - justice administration

Hillsborough Community College

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Vernin VigierReynoso