Veronica Abdo
Meraux,Louisiana
Summary
Organized and astute paralegal student seeking a career in law. Detail-oriented with exemplary client relations experience. Excellent written and oral communication skills. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
15
15
years of professional experience
Work History
Sales Account Manager
Perrone and Sons
05.2019 - Current
- Researched competitor activities to gain an advantage in the marketplace
- Maintained relationships with key customers, resulting in increased market presence
- Logistics management between suppliers and customers.
- Managed a portfolio of 30+ accounts totaling over 3 million in sales annually.
Account Manager
Waste Connections (formerly Progressive Waste Solutions)
08.2015 - 05.2019
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Service Specialist
Perrone and Sons
10.2012 - 08.2015
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Managed high call volume while maintaining a courteous and professional demeanor.
Emergency Dispatch Operator
St. Tammany Parish Sheriffs Office
09.2010 - 07.2011
- Provided support and assistance to callers during crisis.
- Provided triage medical instructions.
- Coordinated with multiple agencies during emergencies.
- Demonstrated dedication to maintaining confidentiality of sensitive caller information while adhering to strict legal guidelines regarding privacy protection.
File Clerk
Reich, Album and Plunkett Law Firm
05.2009 - 11.2009
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Provided courier services.
Education
Certification - Paralegal
Delgado Community College
New Orleans, LA08.2025
Bachelor of Arts (B.A.) - Political Science
University of New Orleans
New Orleans, Louisiana05.2009
Skills
- Organization
- Time management
- Client Relationship Building
- Team collaboration
- Problem-solving
- Adaptability
- Office Administration
- Document drafting
- Proficient in MS Office
Timeline
Sales Account Manager
Perrone and Sons
05.2019 - Current
Account Manager
Waste Connections (formerly Progressive Waste Solutions)
08.2015 - 05.2019
Customer Service Specialist
Perrone and Sons
10.2012 - 08.2015
Emergency Dispatch Operator
St. Tammany Parish Sheriffs Office
09.2010 - 07.2011
File Clerk
Reich, Album and Plunkett Law Firm
05.2009 - 11.2009
Certification - Paralegal
Delgado Community College
Bachelor of Arts (B.A.) - Political Science
University of New Orleans
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