Veronica Baster
Miami,FL
Summary
- Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protection. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
8
8
years of professional experience
Work History
Patient Engagement Specialist
Centrum Health
Miami, FL
06.2023 - Current
- Make appointment
- Check insurance eligibility
- Reschedule appointments
- Referrals
- Assist patient with any inquiries
Front Desk Medical Receptionist
Santin and Associates, P.a
Hialeah, FL
02.2018 - Current
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments.
School Office Assistant
Miami Coral Park Senior High School
Miami, FL
08.2017 - 12.2018
- Buzzed in visitors, checked identification, and wrote down visitor names in log book.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Managed school and student records to maintain integrity and accessibility.
Education
High School Diploma -
Ebenezer International Christian Academy
Hialeah Fl11.2022
Medical Assistant
South Florida Institute of Technology
Miami, FLSkills
- Front Desk Operations
- Referral Verification
- Appointment Scheduling
- Medical Report Preparation
- Problem-Solving
- Bilingual
- Computer Skills (Microsoft & Excel)
Timeline
Patient Engagement Specialist
Centrum Health
06.2023 - Current
Front Desk Medical Receptionist
Santin and Associates, P.a
02.2018 - Current
School Office Assistant
Miami Coral Park Senior High School
08.2017 - 12.2018
High School Diploma -
Ebenezer International Christian Academy
Medical Assistant
South Florida Institute of Technology