Veronica Becerra
Riverside,CA
Summary
Proven leader and dedicated customer service professional with extensive experience at Rite-Aid Pharmacy. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and empathy. Achieved notable improvements in team productivity and service quality, leveraging skills in cash handling and customer assistance.
Overview
25
25
years of professional experience
Work History
Cashier
Rite Aid Pharmacy
11.1999 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Supervisor
Rite-Aid Pharmacy
11.2014 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
John W North High School
Riverside, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Supervisor
Rite-Aid Pharmacy
11.2014 - 09.2024
Cashier
Rite Aid Pharmacy
11.1999 - Current
John W North High School
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