Veronica Booker

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting.
• Executed record filing system to improve document organization and management.
• Scheduled client appointments for candidates.
• Keyed in interview notes for each candidate.
• Checked in candidates daily for DOW.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained new employees on overall company and department-specific policies and procedures.
• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Trained team members in successful strategies to meet operational and sales targets.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.

Licensed to operate forklift.

• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Maintained files, records and chronologies of entry activities.

• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
• Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.