Veronica Cano
Miami
Summary
Detail-oriented Assistant Store Manager skilled in inventory management, customer service, and team leadership. Enhances operations and optimizes product placement to drive sales growth and elevate customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Sears
Miami
2018.08 - 2026.02
- Managed inventory levels and product displays in hardlines department to enhance customer experience.
- Trained and supervised staff on customer service and sales techniques.
- Monitored sales trends to optimize product placement and ensure stock availability.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Evaluated employee performance through regular coaching sessions, providing actionable guidance for improvement.
Operations Manager
Sears
Miami
2014.02 - 2018.08
- Oversaw daily operations, enhancing workflow across departments.
- Managed scheduling, training, and inventory control to support operational efficiency.
- Coordinated with departments including sales, marketing, finance, and human resources to streamline operations.
- Managed inventory levels and coordinated restocking procedures effectively.
Head Cashier
Sears
Miami
2010.06 - 2014.02
- Trained new cashiers on register protocols and customer service standards to improve service quality.
- Addressed customer complaints promptly to improve satisfaction and enhance shopping experiences.
- Managed cash register operations, ensuring accuracy in cash handling and accountability.
- Processed returns and exchanges in accordance with company policies to maintain workflow efficiency.
Education
High School Diploma -
Miami Senior High
Miami,Florida2007-06
Skills
- Operations management and inventory control
- Visual merchandising and store operations
- POS systems expertise
- Stock analysis and scheduling coordination
- Customer service and engagement
- Team leadership and problem solving
Timeline
Assistant Store Manager
Sears
2018.08 - 2026.02
Operations Manager
Sears
2014.02 - 2018.08
Head Cashier
Sears
2010.06 - 2014.02
High School Diploma -
Miami Senior High