Veronica crisci
Key West
Summary
Dynamic sales and customer service professional, with a proven track record at Historic Tours of America. Expert in upselling and cross-selling, leveraging product knowledge to exceed targets.
Overview
11
11
years of professional experience
Work History
Sales Representative
Historic Tours of America
Key West, FL
09.2017 - Current
- Member of high profit generating team.
- Mentored junior sales representatives, providing training on best practices.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Dedicated to meeting and exceeding daily set goals.
Bilingual Customer Service Representative
Delta Global Services, DGS
Key West, FL
05.2015 - 08.2017
- Resolved customer inquiries in English and Spanish, enhancing communication and airline customer service.
- Assisted in lost baggage and retrieving issues, providing timely solutions to customers.
- Managed high-volume traffic while maintaining accuracy in information delivery.
- Trained new staff on company policies and customer service protocols, fostering a knowledgeable workforce.
- Actively listened to customers, handled concerns quickly and resolved major issues with supervisor.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, Texas, TX08-2001
Skills
- Bi-lingual Sales presentations
- Concierge with proactive attitude
- Ventrata handheld and other booking systems trained
- Proven sales with positive customer service
Accomplishments
Achieved Million Dollar Club sales status by completing targets with determination and efficiency.
Languages
Spanish
Professional Working
Timeline
Sales Representative
Historic Tours of America
09.2017 - Current
Bilingual Customer Service Representative
Delta Global Services, DGS
05.2015 - 08.2017
Bachelor of Arts - Political Science
Texas State University