Veronica Dionisio

• Supervisor/Business administration (approximately 6-12 employees)
• In charge of overall financial decisions.
• Human resources duties, hiring, training and performance reviews.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Supervised performance efficiency, receiving high volume calls, appointments, cross-selling services, and collecting payments.
• Optimized internal policies to maintain efficiency.
• Analyze income and expense to track business finances and address variances.
• Cultivated forward-thinking, inclusive and performance-oriented business.

Heavy contribution to operation of Saks On-Line Department retail business.

• Received, reviewed new orders, located requested merchandise, promptly initiated processing.
• Consistently exceeded company's sales/goals expectation
• Responsible for payment transactions of all orders.
• Served as in-person Sales Associate throughout all areas of Department Store when needed, providing excellent customer service and creating the best shopping experience.

• Achieved al quota goals, on a daily and monthly bases.
• Advertising and promoting the innovative concept of virtual banking.
• Daily duties included: opening, closing, and overseeing day to day operations.
• Follow up with customer needs through assessment sheets and profiles.
• Training new hires, providing knowledge in products and sales strategies.
• Generating business through warm, yet persuasive approach.
• Direct face to face customer sales leads/acquisitions.
• Focused on acquiring new CD Accounts, HELOC/HEL Accounts, Personal Account.