Veronica Escobedo
Fresno,CA
Summary
Enhancing patient experience at Valley Children's Healthcare through expert call management and exceptional customer service. Skilled in clerical support and adept at learning new processes quickly. Demonstrated ability to streamline office operations, achieving a significant increase in patient satisfaction. Bring a positive and friendly attitude.
Overview
19
19
years of professional experience
Work History
Ambulatory Service Representative
Valley Children's Healthcare
09.2008 - Current
- Verified patient insurance eligibility and benefits.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Assistant
Sequoia Community Health Centers
03.2005 - 09.2008
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
No Degree - Medical Assisting
Galen College of Medical And Dental Assistants
Fresno, CA03.2005
Skills
- Clerical Support
- Customer Service
- Fast Learner
- Positive and Friendly
Languages
Spanish
Native or Bilingual
Timeline
Ambulatory Service Representative
Valley Children's Healthcare
09.2008 - Current
Medical Assistant
Sequoia Community Health Centers
03.2005 - 09.2008
No Degree - Medical Assisting
Galen College of Medical And Dental Assistants
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