Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Veronica Estremera

Customer Service
Zephyrhills,FL

Summary

I have worked in the customer service business for over 18 years. I started as a cashier and worked my way up to department manager where I spent over 10 years. I have an excellent reputation for resolving problems and improving customer satisfaction. I have lead a team of front service clerks, cashiers, and customer service staff. I trained and mentored associates. I always found ways to meet and exceed our goals as a department. I am a leader and team player.

Overview

1
1
Language
3
3
years of post-secondary education
18
18
years of professional experience

Work History

Customer Service Manager

Publix Super Markets
Miami, FL
09.2001 - 12.2019
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and hired new associates.
  • Handled and trained associates in back office operations.

Education

Associate of Arts - Psychology

Hillsborough Community College
Tampa, FL
09.2001 - 05.2004

Skills

Personnel training and development

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Timeline

Customer Service Manager

Publix Super Markets
09.2001 - 12.2019

Associate of Arts - Psychology

Hillsborough Community College
09.2001 - 05.2004

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Veronica EstremeraCustomer Service