Veronica Felix

Qualified Customer Service with over 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Customer Service/Sales excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. Customer service professional seeking a Management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Patient and empathetic Individual with extensive background in conflict resolution and customer care. Desires a Management/Customer Service role.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• 06/01/16, Humana, DMS Sales Agent, Followed up with potential clients regarding online information requests., Prepared necessary paperwork to process insurance sales and renewals., Promoted agency products to customers on the telephone and in writing., Retained 50% of policyholders during annual renewal period., Processed applications, payments, corrections, endorsements and cancellations., Called 30 warm leads each week to expand client base., Compiled coverage and rating information in an accessible format., Presented and clearly explained insurance policy options to clients based on their needs and goals., Researched coverage and premium options and supplied clients with the best coverage available., Promoted client retention through high-quality service and follow through., Tampa, FL
• 12/01/14, AT&T, Customer Service Representative, Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information., Greeted customers entering the store to ascertain what each customer wanted or needed., Described product to customers and accurately explained details and care of merchandise., Politely assisted customers in person and via telephone., Communicated with vendors regarding back order availability, future inventory and special orders., Successfully acquired an average of 200 new customers per month, generating a 50% growth in revenue., Provided an elevated customer experience to generate a loyal clientele., Recommended, selected and helped locate and obtain out-of-stock product based on customer requests., Answered product questions with up-to-date knowledge of sales and store promotions., Effectively communicated with and supported sales, marketing and administrative teams on a daily basis., Tampa, FL
• 01/01/14, Dish Network Installations, Customer Service Representative, Effectively communicated with and supported sales, marketing and administrative teams on a daily basis., Developed reputation as an efficient service provider with high levels of accuracy., Scored in top 10% of employees in successful resolution of issues., Investigated and resolved customer inquiries and complaints in a timely and empathetic manner., Recipient of multiple positive reviews acknowledging dedication to excellent customer service., Directed calls to appropriate individuals and departments., Riverview, FL