Veronica Garcia
Amarillo,TX
Summary
Accomplished professional with a proven track record at U First Medical of Amarillo, excelling in project coordination and fostering client relations. Skilled in data entry and organization, adept at improving business operations and achieving customer satisfaction. Demonstrated ability to manage multiple priorities and enhance team efficiency by over 30%.
Overview
9
9
years of professional experience
Work History
Receptionist
U First Medical of Amarillo
03.2024 - 07.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
Dispatcher Coordinator
Jax Transport
11.2023 - 03.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Caregiver
Heroes Homecare
04.2021 - 09.2023
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Secretary/Parts Delivery
I-40 Truck Repair & Parts
02.2015 - 08.2017
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Deliver Parts and supplies to surrounding areas
- Managed Parts invoices
Education
Bachelor Of Applied Arts And Science - Education
West Texas A&M University
Canyon, TX05.2011
Associate Of Applied Science - Education
Amarillo College
Amarillo, TX05.2003
Diploma - Basic
Caprock High School
Amarillo, TX05.2000
Skills
- Project Coordination
- Data Entry
- Bookkeeping
- File Management
- Documentation And Reporting
- Business operations understanding
- Organization skills
- Office equipment operations
- Scheduling appointments
- Multi-line telephone operation
- Customer and client relations
- Project Management
- Data inputting
- Customer/Client relations
- Basic accounting
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
U First Medical of Amarillo
03.2024 - 07.2024
Dispatcher Coordinator
Jax Transport
11.2023 - 03.2024
Caregiver
Heroes Homecare
04.2021 - 09.2023
Secretary/Parts Delivery
I-40 Truck Repair & Parts
02.2015 - 08.2017
Bachelor Of Applied Arts And Science - Education
West Texas A&M University
Associate Of Applied Science - Education
Amarillo College
Diploma - Basic
Caprock High School
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