Summary
Overview
Work History
Skills
Personal Information
Timeline
Generic

Veronica Green

Houston

Summary

Dynamic professional with a proven track record at JPMorgan Chase, excelling in customer relationship management and lead generation. Adept at delivering impactful sales presentations and resolving complex issues, I leverage strong data analysis skills to drive marketing strategies and enhance customer satisfaction. Committed to fostering team growth through effective coaching.

Overview

19
19
years of professional experience

Work History

Development Representative

JPMorgan Chase
Houston
04.2019 - 09.2021
  • :

Customer Service Representative

TwinHill Corporate Apparel
Houston
06.2014 - 07.2018
  • Phone calls to resolve concern
  • Communicate with customer via live chat Data Entry

Customer Service Representative

Men's Wearhouse
Houston
01.2012 - 06.2014
  • Answered phone calls to resolve issues.
  • Successfully set up appointments for tuxedo rentals.
  • Aided in the retention of customers.

Customer Care Supervisor

ACS
Houston
09.2002 - 05.2012
  • Handles escalated calls for agents.
  • Resolved member concerns
  • Provided coaching and training of employees

Skills

  • Customer relationship management
  • Lead generation
  • Sales presentations
  • Product knowledge
  • Data analysis
  • Marketing strategies

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Development Representative

JPMorgan Chase
04.2019 - 09.2021

Customer Service Representative

TwinHill Corporate Apparel
06.2014 - 07.2018

Customer Service Representative

Men's Wearhouse
01.2012 - 06.2014

Customer Care Supervisor

ACS
09.2002 - 05.2012
Veronica Green