Veronica Guerrero
Lexington,KY
Summary
Motivate retail manager with over 17 years of experience, looking to further my career through growth-oriented position with Wal-Mart Company.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Kroger
10.2021 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Offer hands on assistance to customers and maintains current knowledge of consumer preferences
- Assist in building proactive relationships with union representatives through collective bargaining agreements
- Generates repeat business through exceptional customer service and responds to customer concerns with knowledgeable s service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Front End Coach
Wal-Mart
09.2019 - 10.2021
- Increased the financial performance and sales of the designated store area by reviewing and evaluating the P&L (Profit & Loss) statements
- Coordinated, completes, and oversees job-related activities and assignments by developing and maintaining relationship with key stakeholders
- Implemented action plans to correct deficiencies and provided process improvement to ensure a high-quality customer experience
- Collaborated with all levels of associates regarding store operations, business initiatives, and company direction
Assistant Store Manager
Wal-Mart Supercenter
11.2013 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offer hands on assistance to customers, assisting needs and maintaining current knowledge of customer preferences
- Supervised and motivated over 150 staff employees
- Generated repeat business through exceptional customer service and responds to customer concerns with friendly and knowledgeable service
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
Henry Clay High School
Lexington, KYSkills
- Decision-Making
- Bilingual Fluent Spanish
- Leadership
- Decision Making
- Training
- Communication
- Client Relations
- Project Management
- Financial Evaluations
Timeline
Assistant Store Manager
Kroger
10.2021 - Current
Front End Coach
Wal-Mart
09.2019 - 10.2021
Assistant Store Manager
Wal-Mart Supercenter
11.2013 - 09.2019
High School Diploma -
Henry Clay High School