VERONICA HERBERT
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Business Office Manager
My Health Family Practice
San Antonio, TX
12.2024 - Current
- Streamlined office procedures to enhance patient flow and operational efficiency.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Implemented electronic health record system improvements, increasing data accuracy and accessibility.
- Managed billing processes, ensuring timely reimbursements and reducing claim denials.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Developed and maintained strong relationships with sales representatives
- Create and manage all patients referrals to specialty providers
- Coordinate with Medical Assistant Schools to provide externship for students
- Coordinate with multiple universities for Nurse Practitioners students to do externship, coordinate with students on schedules times
- Assist weekly billing meetings to correct billing claims.
Teacher's Assistant
Pre K Academy at West Avenue
San Antonio, TX
10.2024 - 12.2024
- Assisted lead teachers in implementing lesson plans and classroom activities.
- Supported children's learning by facilitating group activities and individual projects.
- Monitored student progress, identifying areas for improvement and providing feedback.
- Organized classroom materials, ensuring resources were readily available for educational use.
- Developed age-appropriate learning resources to enhance curriculum delivery and student participation.
- Led initiatives to improve classroom organization, resulting in a more efficient learning environment.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Logistics Supervisor
4Guys Maintanance and Construction
San Antonio
02.2019 - 04.2023
- Coordinated with multiple departments to ensure smooth operation of supply chain logistics.
- Coordinated schedules and logistics for meetings.
- Facilitated successful meetings and conferences by proactively coordinating logistics and materials.
- Streamlined logistics operations by optimizing routes and reducing fuel consumption.
- Analyzed customer requirements and provided customized logistics solutions.
- Arranged testing 12 contract employees, supervising all planning and logistics.
Branch Logistics Supervisor
Apria Healthcare Group Inc.
San Antonio
03.2016 - 12.2018
- Daily routes for drivers ready by 9am
- Inventory control in and out of facility (complete weekly shuttle)
- Patient move/transfers
- Contact patients on setting up deliveries
- Assist patients with any DME equipment questions
- Collect co-insurance, deductibles, and copayments as necessary
- Answer incoming calls from patients, hospitals, and case managers
- Medical records request
- Contact Dr office on any pending documentation on order process
- Visit Dr office to pick up necessary qualifying documents
- Close all delivery open orders on a monthly basis
- Assist all logistic communication meetings
- Host meeting with branch drivers on any changes within company
- Assist techs on all possible, to have all deliveries completed 100%
Intake Coordinator-El Paso Branch
Homecare Dimensions
San Antonio, TX
03.2015 - 03.2016
- Process Durable Medical Equipment orders
- Verify Insurance Eligibility and obtain authorizations
- Collect on private pay patients
- Collect co-insurance, deductibles, and copayments as necessary
- Answer incoming calls from patients, hospitals, and case managers
- Medical records request
- Coordinate deliveries with patient care reps
- Mail orders
Intake Coordinator
Hightech Rehab Solutions
San Antonio
11.2013 - 03.2015
- Process Durable Medical Equipment orders
- Verify Insurance Eligibility and obtain authorizations
- Collect on private pay patients
- Collect co-insurance, deductibles, and copayments as necessary
- Answer incoming calls from patients, hospitals, and case managers
- Medical records request
- Coordinate deliveries with patient care reps
- Mail orders
- Order equipment as needed
Medical Biller and Coder
Medical Billing Unlimited
El Paso, TX
08.2011 - 08.2013
- Patient registration
- Insurance eligibility and authorizations
- Electronic and paper claim submission
- Coding
- Claim corrections and denials
- Patient statements
- Payment Posting
- Account reconciliation
- Answer all Patient’s billing questions
Education
Medical Billing & Coding Office Specialist -
Kaplan College
El Paso, TX06.2011
High School Diploma - undefined
Del Valle High School
El Paso, TX05.2000
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El Paso Community College
El Paso, TX01.2000
Skills
- Computer Skills
- Effective Communication
- Administrative Tasks
- QuickBooks
- Bilingual (English/Spanish)
- Switch Board
- Organizational skills
- Billing & Coding
- Problem-solving abilities
- Eclinical Works EMR System
- CPR Certified
- Time Management
- HIPAA Certified
- Office Management
- Strong Work Ethic and Dependable
- Attention to Detail
Timeline
Business Office Manager
My Health Family Practice
12.2024 - Current
Teacher's Assistant
Pre K Academy at West Avenue
10.2024 - 12.2024
Logistics Supervisor
4Guys Maintanance and Construction
02.2019 - 04.2023
Branch Logistics Supervisor
Apria Healthcare Group Inc.
03.2016 - 12.2018
Intake Coordinator-El Paso Branch
Homecare Dimensions
03.2015 - 03.2016
Intake Coordinator
Hightech Rehab Solutions
11.2013 - 03.2015
Medical Biller and Coder
Medical Billing Unlimited
08.2011 - 08.2013
High School Diploma - undefined
Del Valle High School
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El Paso Community College
Medical Billing & Coding Office Specialist -
Kaplan College