Veronica Kelly
Harrison,OH
Summary
Motivated payroll specialist and student with engaging personality and flexible approach. Enthusiastic professional with a background spent processing multi-state payrolls while maintaining company policies and procedures. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient.
Overview
6
6
years of professional experience
Work History
Server
Skyline Chili
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- 5+ years of serving experience
Payroll Specialist
Riley Decker LLC
02.2022 - Current
- Administer payroll processes for hundreds of employees, ensuring adherence to company policies and federal/state regulations
- Resolve payroll discrepancies promptly by collaborating with operations, clients, and employees
- Maintain accurate payroll records, including time and attendance data
- Handle traditional payroll, bonuses, and deductions
- Knowledgeable of Avionte, BOLD, SimpleVMS, and ADP systems
- Data Entry
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Consumer Contact Center Representative
Fifth Third Bank
02.2021 - 02.2022
- Resolve concerns with products or services to help with retention and drive sales/customer profile maintenance
- Engaged in learning and development opportunities to promote continued performance improvement
- Adhered to company policies and scripts to achieve call-time and quality standards
- Upskilled in Loans/Titles
- Assist with new hire training.
Recruiting Manager / On-Site Supervisor
Staffmark
02.2018 - 02.2021
- Liaised between management and employees
- Manage 60+ employees each day/week on-site
- Help complete/submit payroll each week
- Complete quarterly business reviews
- Complete weekly numbers, turnover, billing, etc
- Completed orientations/safety trainings to ensure each employee is successful for their new position
- Completed drug screenings
- Communicate with the clients each day regarding needs, new assignments, etc
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
Education
Bachelor of Science - Nutrition
Purdue Global
Skills
- Payroll Software (ADP Workforce Now, Simple VMS, Avionte)
- Payroll Processing
- Data Entry
- Problem Solving
- Communication
- Microsoft Office
Timeline
Server
Skyline Chili
09.2023 - Current
Payroll Specialist
Riley Decker LLC
02.2022 - Current
Consumer Contact Center Representative
Fifth Third Bank
02.2021 - 02.2022
Recruiting Manager / On-Site Supervisor
Staffmark
02.2018 - 02.2021
Bachelor of Science - Nutrition
Purdue Global
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