Veronica Knight
Norman,OK
Summary
Ramp Supervisor with G2 Secure Staff, skilled in operational efficiency and safety management. Proven track record in enhancing compliance and streamlining ramp operations, resulting in improved service. Adept at training new agents and fostering teamwork, ensuring a dependable and organized work environment while maintaining high standards of safety and communication.
Overview
2
2
years of professional experience
Work History
Ramp Supervisor
G2 Secure Staff
Oklahoma City, OK
01.2025 - Current
- Supervised ramp operations to ensure timely aircraft departures and arrivals.
- Coordinated loading and unloading of baggage, cargo, and freight with high efficiency.
- Trained team members on safety protocols and operational procedures to enhance performance.
- Monitored equipment functionality, addressing issues promptly to minimize service disruptions.
- Implemented best practices for ramp safety, resulting in improved compliance with regulations.
- Communicated effectively with ground crew and airline personnel to streamline operations.
- Conducted regular inspections of ramp area to maintain cleanliness and organization standards.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
Ramp Agent
G2 Secure Staff
Oklahoma City, OK
09.2024 - 01.2025
- Coordinated loading and unloading of baggage, maintaining safety protocols.
- Conducted pre-flight inspections on ground service vehicles for operational efficiency.
- Communicated effectively with flight crews and other staff to streamline operations.
- Managed cargo handling, optimizing space and weight distribution for efficient flights.
- Trained new team members on standard operating procedures and safety measures.
- Contributed to a safe work environment by adhering to health and safety guidelines.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Guided aircraft into and out of parking positions using hand signals.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Seasonal Support Driver
UPS
Oklahoma City, OK
11.2023 - 11.2023
- Conducted pre-trip vehicle inspections to maintain safety and compliance standards.
- Managed delivery schedules, optimizing routes for efficiency and reduced transit times.
- Maintained communication with dispatch to report delays or issues affecting deliveries.
- Adhered to local traffic laws and company policies to ensure safe driving practices.
- Handled customer inquiries, providing exceptional service during deliveries and pickups.
- Utilized handheld devices for tracking shipments and confirming delivery statuses efficiently.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Obtained signatures from customers upon delivery of goods.
Education
R. Rex Parris High School
Palmdale, CA06.2005
Skills
- Ramp service
- Operational efficiency
- Passenger boarding
- Ground support equipment
- Safety management
- Task delegation
- Personnel supervision
- Customer service
- Problem-solving
- Dependable and responsible
- Safety procedures compliance
- Workload management
- New agent training
- Arrival/departure procedures
- Teamwork and collaboration
- Excellent communication
- Problem-solving abilities
- Attention to detail
Timeline
Ramp Supervisor
G2 Secure Staff
01.2025 - Current
Ramp Agent
G2 Secure Staff
09.2024 - 01.2025
Seasonal Support Driver
UPS
11.2023 - 11.2023
R. Rex Parris High School