Veronica Kolber
New York,NY
Summary
Proven ability to enhance customer satisfaction and streamline reservations, as demonstrated at 110 Grill. Skilled in reservations management and building lasting relationships, I excel in fast-paced environments, significantly improving guest experiences. Expert in credit card handling and server support, my background ensures efficient and effective front-of-house operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Hostess
110 Grill
03.2022 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
Plato's Closet
01.2022 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Front Desk Associate
Lincoln Storage
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Business Administration
Hunter College of The City University of New York
New York, NY06.2027
High School Diploma -
Doane Stuart
06.2023
Skills
- Reservations Management
- Server Support
- Guest complaint resolution
- Event Planning
- Registration
- Credit card handling
- Multi-Line Phone Systems
- Office Administration
Timeline
Hostess
110 Grill
03.2022 - 08.2022
Sales Associate
Plato's Closet
01.2022 - 03.2022
Front Desk Associate
Lincoln Storage
05.2021 - 08.2021
Bachelor of Arts - Business Administration
Hunter College of The City University of New York
High School Diploma -
Doane Stuart
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