Veronica Lepe
Van Nuys,CA
Summary
High performing sales professional with a passion for providing the best customer experience. Determined to impact positive organizational outcomes through consistnecy all while meeting company sales quotas. Committed to continuous improvement and contributing to team success.
Overview
14
14
years of professional experience
Work History
Guest Experience Specialist
Bob's Discount Furniture
03.2018 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Appliance Sales Consultant
Sears Holdings Coporation
05.2010 - 03.2018
- Kept up-to-date with evolving industry trends and innovations in order to provide relevant information for customers'' purchasing decisions.
- Increased customer satisfaction by providing personalized consultations and recommending appropriate appliances based on individual needs.
- Provided support during installation process by coordinating with technicians and addressing any customer concerns or issues that arose.
- Demonstrated an unwavering commitment to customer satisfaction by addressing any complaints or concerns promptly and professionally.
- Managed inventory database, achieving audit scores of 91% or higher year over year.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
Education
Associate of Science - Business Management
College of The Canyons
Valencia, CA2023
Skills
- Exceptional communication
- Guest Relations
- Complaint Handling
- Feedback collection
- Product Sales
- Item Pickup and Delivery
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Specialist
Bob's Discount Furniture
03.2018 - Current
Appliance Sales Consultant
Sears Holdings Coporation
05.2010 - 03.2018
Associate of Science - Business Management
College of The Canyons
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