Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Veronica Linton

Jonesboro,GA

Summary

Dynamic and results-driven professional with extensive experience at Walmart and Sunset Loan. Proven track record in enhancing customer satisfaction through effective problem-solving and exceptional people skills. Adept at collaborating with teams to achieve goals and streamline processes, ensuring a positive shopping experience and fostering customer loyalty.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Walmart
09.2017 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized and stocked merchandise displays to ensure product availability.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to achieve store goals and improve customer service standards.
  • Implemented promotional displays to drive sales and attract customer interest.
  • Monitored inventory levels, reporting discrepancies for timely replenishment.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Sunset Loan
2010 - 2013
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
  • Guided clients through loan application processes, ensuring clarity and understanding of requirements.
  • Collaborated with team members to streamline customer service procedures, improving response times.
  • Trained new representatives on company policies and customer service best practices.
  • Implemented feedback systems to gather client insights, driving continuous improvement in service delivery.
  • Developed training materials for ongoing staff development focused on effective customer interaction techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma - Certified Nursing Assistant

Nursing School
Atlanta, GA
10.2013

High School Diploma - Health And Wellness

Ware County High School
Waycross, GA
06.1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented

Timeline

Sales Associate

Walmart
09.2017 - Current

Customer Service Representative

Sunset Loan
2010 - 2013

High School Diploma - Certified Nursing Assistant

Nursing School

High School Diploma - Health And Wellness

Ware County High School