Veronica Linton
Jonesboro,GA
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Sunset Loan. Proven track record in enhancing customer satisfaction through effective problem-solving and exceptional people skills. Adept at collaborating with teams to achieve goals and streamline processes, ensuring a positive shopping experience and fostering customer loyalty.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Walmart
09.2017 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized and stocked merchandise displays to ensure product availability.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve store goals and improve customer service standards.
- Implemented promotional displays to drive sales and attract customer interest.
- Monitored inventory levels, reporting discrepancies for timely replenishment.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Sunset Loan
2010 - 2013
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Guided clients through loan application processes, ensuring clarity and understanding of requirements.
- Collaborated with team members to streamline customer service procedures, improving response times.
- Trained new representatives on company policies and customer service best practices.
- Implemented feedback systems to gather client insights, driving continuous improvement in service delivery.
- Developed training materials for ongoing staff development focused on effective customer interaction techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Certified Nursing Assistant
Nursing School
Atlanta, GA10.2013
High School Diploma - Health And Wellness
Ware County High School
Waycross, GA06.1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
Timeline
Sales Associate
Walmart
09.2017 - Current
Customer Service Representative
Sunset Loan
2010 - 2013
High School Diploma - Certified Nursing Assistant
Nursing School
High School Diploma - Health And Wellness
Ware County High School