Veronica Lopez
Moreno Valley,CA
Summary
Developed essential skills in the medical office environment, providing comprehensive support in both administrative and clinical tasks. Adept at managing patient interactions and maintaining accurate records, ensuring smooth office operations. Seeking to leverage these transferrable skills to transition into a new field. Offers strong dedication to informed patient care, administrative excellence, and confidentiality.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Ferguson
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data management and communication
- Provide exceptional customer, addressing concerns promptly and professionally to ensure satisfaction.
Staff Supervisor
Citistaff Solutions
11.2022 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Verify applications, generate payroll, enter employee's time in database for check processing, address any issues or concerns immediate
Medical Assistant
Golden Shore Medical Clinic / Unicare Community
04.2018 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Medical Assistant
Anita Kundi Family Practice
07.2012 - 04.2018
- Stock rooms with medical supplies.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Medical Assistant Certificate -
American Career College
05.2012
High School Diploma -
Ontario High School
Ontario, CA05.2011
Skills
- Communication skills
- ICD-10 coding
- Interpersonal skills
- Highly adaptive
- Clinical skills
- Self-motivated
- Computer Typing 45wpm
- Technical knowledge
- Data Communications
- Specialist Referrals
- Customer Care
- Overseeing Front Desk
- Weekly Payroll
- Microsoft Office
- Patient Coordination
- Database Maintenance
- EMR Systems
- Sterile Procedures and Techniques
- Staff Supervision
- Customer service
- Office administration
Timeline
Administrative Assistant
Ferguson
09.2023 - Current
Staff Supervisor
Citistaff Solutions
11.2022 - 09.2023
Medical Assistant
Golden Shore Medical Clinic / Unicare Community
04.2018 - 03.2022
Medical Assistant
Anita Kundi Family Practice
07.2012 - 04.2018
High School Diploma -
Ontario High School
Medical Assistant Certificate -
American Career College
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