Veronica Maldonado
Bronx,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Case Manager
Cluster Community Services
Yonkers, New York
05.2018 - 12.2022
- Provide direct services to clients, including intake, engagement, assessment, service plan development, referral to Department of Social Services,
- Monitors assigned cases on a regular basis for any change in household makeup,
demographics, financial income or any other element that may affect a customer’s
eligibility for services; - Conducts interviews of customers applying for temporary assistance benefits; evaluates and verifies income and resources to determine categorical and financial eligibility for benefits such as: Temporary Assistance to Needy Families (TANF), Emergency
Assistance to Families (EAF), Emergency Assistance to Adults (EAA), housing, medical assistance, SNAP, Veteran’s Benefits and Assistance, Child Support and Enforcement - Acts as liaison with other agencies, landlords, utility and fuel companies and interagency units on behalf of the department and/or the customer;
- Maintain familiarity with program resources available on and off-site
- Provide group counseling as assigned by program director
- Coordinate client services with other social service, mental health, medical, and employment, educational, childcare and other providers
- Conduct regular case conferences with clients and service providers as required
- Complete program reports on a monthly basis, or more frequently as required
- Report to, and meet with, supervisor on a monthly basis
- Conduct home visits and other field work, as required
- Ensures that customers requiring basic needs such as food, shelter, fuel, clothing and furnishings, are immediately referred to and serviced by the appropriate program staff, when necessary, for the immediate well being or safety of the customer and/or dependent children;
Authorizes emergency grants as needed in accordance with all Temporary Assistance laws, rules, policies and procedures; - Makes referral to other DSS units or other human services agencies, as needed
- Works with customers on attaining goals towards self sufficiency by referring them to services and programs to increase their skills, cultivate interests, assist in their pursuit of education, etc.;
Freight Associate ~ Sales Supervisor ~ Area Sales Supervisor
Kohl’s Department Stores
Bedford, Port Chester, NY
02.2007 - 05.2018
- Lead and motivate team of associates to ensure the highest level of customer service is provided
- Monitor sales floor activity, ensuring that all areas are adequately staffed and properly merchandised
- Ensure compliance with company policies and procedures, including safety regulations
- Train and develop associates on product knowledge, customer service, and operational processes
- Handle customer inquiries and complaints in a professional manner
- Maintain accurate records of associate performance and attendance
- Develop strategies to increase sales and profitability
- Analyze financial data to identify trends and opportunities for improvement
- Create and implement action plans to address any issues or concerns
- Participate in weekly meetings with other area supervisors to discuss progress and challenges
- Analyze financial data to identify trends and opportunities for improvement
Education
With Academic Diploma -
Walter Panas High School
Cortlandt Manor, NY 09.1990 - 06.1994
Some College (No Degree) - Criminal Justice
Mercy College
Dobbs Ferry, NY 09.2007 - 05.2008
Skills
Additional Skills and Experience: Computer skills includeundefined
Timeline
Case Manager
Cluster Community Services
05.2018 - 12.2022
Some College (No Degree) - Criminal Justice
Mercy College
09.2007 - 05.2008
Freight Associate ~ Sales Supervisor ~ Area Sales Supervisor
Kohl’s Department Stores
02.2007 - 05.2018
With Academic Diploma -
Walter Panas High School
09.1990 - 06.1994
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