Veronica Mata
Laredo,TX
Summary
Detail-oriented administrative professional skilled in communication, customer service, and organization. Proven ability to manage schedules and provide team support, driving operational efficiency and enhancing client satisfaction.
Overview
18
18
years of professional experience
Work History
Secretary
UISD
Laredo, Texas
11.2015 - 07.2025
- Answered incoming phone calls, responded to inquiries, and transferred calls to ensure efficient communication.
- Provided comprehensive administrative support to Office Manager and staff, facilitating smooth office operations.
- Greeted visitors and directed to appropriate location or person.
- Scheduled meetings and sent invitations specifying time and location.
- Sorted and distributed mail to appropriate personnel or departments, enhancing communication flow within the organization.
Receptionist
Dr. Rafael Mangual
Laredo , Tx
01.2013 - 05.2015
- Greeted patients and visitors with professionalism and warmth.
- Coordinated phone calls, scheduled appointments, and addressed patient inquiries to ensure seamless operations.
- Maintained accurate patient records and updated information regularly.
- Resolved billing inquiries and processed payments, contributing to accurate financial transactions.
- Supported clinical staff with administrative tasks, facilitating improved workflow and service delivery.
- Scheduled and confirmed appointments.
- Welcomed visitors and offered assistance to enhance their experience.
Cosmetic Beauty Advisor
Macys Department Store
Laredo, Texas
10.2007 - 01.2010
- Applied makeup techniques to improve customer satisfaction and enhance overall shopping experience.
- Assisted in the selection of cosmetics, skin care, fragrance and hair care products to meet customer needs.
- Educated customers on new trends and promotional offers available at the store.
- Coordinated with team members to develop engaging in-store promotions that attracted customer interest.
- Managed inventory to optimize product availability and maintain organized displays.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
Associate of Science - Science
Laredo College
Laredo, TX12-2023
Skills
- Microsoft Office
- Calendar management
- Data entry
- Document preparation
- Meeting coordination
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Secretary
UISD
11.2015 - 07.2025
Receptionist
Dr. Rafael Mangual
01.2013 - 05.2015
Cosmetic Beauty Advisor
Macys Department Store
10.2007 - 01.2010
Associate of Science - Science
Laredo College