Veronica Mendez
Atkinson,NH
Summary
Accomplished Bartender with an extensive knowledge of spirits and the restaurant industry. Friendly, open, and committed to building customer base by providing positive service experience. Expert in menu development and conflict resolution, I excel in creating positive work environments and streamlining operations to enhance client satisfaction and profitability.
Overview
10
10
years of professional experience
Work History
Bartender Shift Manager
SeVmar Bistro
Salem, NH
03.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender
Black Water Grill
Salem, NH
03.2020 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customs Broker
Expeditors
Peabody, MA
09.2014 - 02.2020
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
Education
Bachelor of Business Administration -
Northern Essex Community College
Haverhill, MA05.2014
Bartending Certification - Mixology
Boston Bartending School
Nashua, NH11.2012
Skills
- Cleanliness standards
- Upselling strategies
- Customer Retention
- Staff Management
- Menu development
- Work Planning and Prioritization
- Conflict Resolution
- Team Leadership
- Problem-Solving
- Reliable and Responsible
Timeline
Bartender Shift Manager
SeVmar Bistro
03.2023 - Current
Bartender
Black Water Grill
03.2020 - 03.2023
Customs Broker
Expeditors
09.2014 - 02.2020
Bachelor of Business Administration -
Northern Essex Community College
Bartending Certification - Mixology
Boston Bartending School