Veronica Metcalfe
Corsicana,TX
Summary
Highly-motivated employee capable of working in demanding positions. Nearly 5 years of customer service experience. Dedicated to learning new skills and strengthening current skills to preform any task to the best of my ability.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Panza’s Tapping Italy
Waxahachie, Tx
06.2022 - Current
- Ensured all daily opening/closing duties were completed
- Built training manuals for new hires and supervised training procedures.
- Settled cash tills and tips as part of end of day operations
- Implemented and maintained a system for effective communication between staff members
- Ensured customer satisfaction in quality of experience and customer service
- Collaborated with other members for special events coordination
Team Leader
Chick-fil-A
Ennis, Texas
09.2020 - 05.2022
- Lead supervisor over drive thru operations
- Assisted in FOH training
- Acted as a representative in community SWAP meetings on behalf of Chick-fil-A Ennis
- Traveled to surrounding Chick-fil-A locations to discuss operation procedures
- Supervised maintenance over order taking technology/POS system
- Preformed audits of other employees
Volunteer Childcare Teacher
Cowboy Church of Ennis
Ennis, TX
05.2018 - 08.2020
Education
GED -
Navarro College
Corsicana, TX09-2020
Some College (No Degree) - Engineering/Business
Navarro College
Corsicana, TXSkills
- Cash handling
- POS system management
- Employee training
- Customer service
- Operations oversight
- Team leadership
References
References available upon request.
Timeline
Manager of Operations
Panza’s Tapping Italy
06.2022 - Current
Team Leader
Chick-fil-A
09.2020 - 05.2022
Volunteer Childcare Teacher
Cowboy Church of Ennis
05.2018 - 08.2020
GED -
Navarro College
Some College (No Degree) - Engineering/Business
Navarro College