Veronica Murtagh
Jacksonville,AL
Summary
Dynamic Real Estate Agent and Customer Retention Specialist with a proven track record at Advise Realty and Verizon. Excelled in contract negotiation and client management, boosting repeat business through strategic outreach and personalized retention strategies. Demonstrates exceptional teamwork and organizational skills, enhancing customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Advise Realty
05.2010 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Customer Service Retention Specialist
Frontier Communications
05.2016 - 10.2017
- Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
- Provided detailed product knowledge to customers, assisting them in making informed decisions about their purchases or subscriptions.
- Increased customer account renewals through proactive account management and personalized offers.
- Facilitated effective communication between departments to swiftly resolve complex customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Retention Specialist
Verizon
05.2014 - 05.2016
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Adhered to appropriate legal scripting when required.
Education
J.D. - Legal Studies
Massachusette School of Law
Andover, MA05.2028
Bachelor of Arts - History
Worcester State University
Worcester, MA01.2020
Skills
Lead Follow Up
Client management
Contract Negotiation
Excellent teamwork
Works well independently
Client Needs Assessment
Email Etiquette
CRM software proficiency
Telephone Manner
Strong organizational skills
Timeline
Customer Service Retention Specialist
Frontier Communications
05.2016 - 10.2017
Customer Retention Specialist
Verizon
05.2014 - 05.2016
Real Estate Agent
Advise Realty
05.2010 - Current
J.D. - Legal Studies
Massachusette School of Law
Bachelor of Arts - History
Worcester State University
Similar Profiles
David PayneDavid Payne
Executive Chef at Pour Advise Brunch BarExecutive Chef at Pour Advise Brunch Bar
Rachel DollarRachel Dollar
Senior Virtual Assistant at WISE Advise + AssistSenior Virtual Assistant at WISE Advise + Assist
John WallaceJohn Wallace
Medicare Sales Supervisor at Advise InsuranceMedicare Sales Supervisor at Advise Insurance
Meghan RitchieMeghan Ritchie
Food Runner at Sam and RoscosFood Runner at Sam and Roscos
Mason MohonMason Mohon
Field Operations Manager at Place Services Inc.Field Operations Manager at Place Services Inc.