CHARLETTE SAINTILUS
Orlando,FL
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Real Estate Agent
ROBERRT AND ROBERT REALTY INC.
02.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Customer Service Representative
THIS IS IT MULTY SERVICES, LLC
03.2016 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Answering Service Operator
AnswerNet
02.2020 - 07.2023
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2005
Skills
- Notary Public
- Buyer Contracts
- Rental Management
- Lending
- Mortgage Counseling
- Client Needs Assessment
- Lead Follow up
- Property Assessments
- Lead Follow-Up
- Lender Relations
- Senior Real Estate Specialist (SRES)
- Appraisal Procedures
- Commercial Real Estate
- Staff Management
Certification
- Licensed Real Estate License - 3 years
- Phlebotomy Licensed-5 years
- Medical Assistant Licensed-10 years
- Notary Licensed-1 year
Languages
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Real Estate Agent
ROBERRT AND ROBERT REALTY INC.
02.2021 - Current
Answering Service Operator
AnswerNet
02.2020 - 07.2023
Customer Service Representative
THIS IS IT MULTY SERVICES, LLC
03.2016 - 02.2024
High School Diploma -
Freedom High School
Similar Profiles
Joanne ClareJoanne Clare
Licensed Real Estate Salesperson at Robert DeFalco RealtyLicensed Real Estate Salesperson at Robert DeFalco Realty
Joanne ClareJoanne Clare
Licensed Real Estate Salesperson at Robert DeFalco RealtyLicensed Real Estate Salesperson at Robert DeFalco Realty
Christine PucciarelliChristine Pucciarelli
Licensed NJ Real Estate Agent/Administrator at Robert Defalco RealtyLicensed NJ Real Estate Agent/Administrator at Robert Defalco Realty
Drew GreeniaDrew Greenia
Transportation Security Officer at Department of Homeland SecurityTransportation Security Officer at Department of Homeland Security
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines