Veronica Nieves-Singh
New Brunswick,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Edison Board of Education
09.2024 - Current
- Supported classroom instruction by assisting teachers with lesson plans and student engagement
- Facilitated individual and small group tutoring sessions to reinforce learning objectives
- Monitored student progress, providing feedback to educators on academic performance
- Implemented behavioral management strategies to support positive classroom environments
Warehouse Associate
Amazon
11.2017 - 08.2024
- Operated warehouse equipment to facilitate efficient product movement and inventory management.
- Coordinated inbound and outbound shipments, ensuring timely processing and accuracy in documentation.
- Maintained cleanliness and organization of work areas to promote safety and efficiency standards.
- Trained new associates on operational procedures, enhancing team performance and workflow consistency.
Security Officer
S.E.B Security
11.2014 - 10.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential risks or hazards.
- Responded swiftly to incidents, ensuring proper reporting and resolution procedures were followed.
- Collaborated with law enforcement during investigations and emergency situations to enhance response effectiveness.
Security Officer
Summit Security
01.2013 - 11.2016
- Trained new staff on security protocols, enhancing team competence and operational efficiency.
- Developed incident reports detailing findings and actions taken during security breaches or disturbances.
- Implemented access control measures, maintaining secure entry points across multiple facilities.
- Evaluated current security practices, recommending improvements to bolster safety measures organization-wide.
Customer Service Representative
Americall
08.2009 - 11.2011
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer experience and streamline communication processes.
- Activating cards and offering identity theft services.
Education
Associate of Arts - Psychology
Middlesex College
Edison05-2022
High School Diploma - Psychology
Woodbridge High School
Woodbridge05-2027
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH09-2026
Skills
- Customer relations
- Call center experience
- Relationship building
- Client relations
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Paraprofessional
Edison Board of Education
09.2024 - Current
Warehouse Associate
Amazon
11.2017 - 08.2024
Security Officer
S.E.B Security
11.2014 - 10.2019
Security Officer
Summit Security
01.2013 - 11.2016
Customer Service Representative
Americall
08.2009 - 11.2011
High School Diploma - Psychology
Woodbridge High School
Associate of Arts - Psychology
Middlesex College
Bachelor of Arts - Psychology
Southern New Hampshire University