VERONICA OKOMBO
Newport News,VA
Summary
As a former flight attendant with Oman Air, recognized for exceptional customer service and teamwork. Proven ability to handle emergencies and enhance passenger satisfaction through effective communication and problem-solving. Skilled in aviation regulations and first aid, consistently achieving high performance ratings while promoting brand loyalty and ensuring safety onboard.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Oman Air
02.2018 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Ensured safety and comfort of customers onboard aircraft.
Intern
Tanzania Revenue Authority
07.2014 - 09.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor Of Science In Taxation - Economics And Accounting
Institute of Finance Management
Dar Es Salaam11.2016
High School - Economics,Geography And Mathematics
St.Matthew's High School
Dar Es Salaam02.2013
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Time management
- Verbal and written communication
- Interpersonal communications
- Problem-solving
- Aviation regulations
- Airline operations
- Administrative tasks
- Teamwork and cooperation
Accomplishments
Providing exceptional customer service and ensuring passenger comfort and well-being.
Demonstrating professionalism, teamwork and adaptability.
Saving lives and preventing injuries through effective safety and emergency response.
Certification
Certificate in initial cabin training course and safety emergency procedures.
Certificate in first and business class training.
Ms office Certificate
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Flight Attendant
Oman Air
02.2018 - 08.2024
Intern
Tanzania Revenue Authority
07.2014 - 09.2014
Bachelor Of Science In Taxation - Economics And Accounting
Institute of Finance Management
High School - Economics,Geography And Mathematics
St.Matthew's High School
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