Veronica Ortiz
Mount Pleasant,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Adkins United Finance
Mount Pleasant, TX
05.2019 - 04.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Manager
Subway/Sunoco
Mount Pleasant, TX
10.2017 - 05.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Stocked inventory items and prepared inventory reports.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Business Management Certificate - Business Management
Northeast Texas Community College
Mount Pleasant, TX05-2019
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05-2017
Skills
- Bilingual
- Multitasking
- Problem solving
- Communication
- Team work
- Customer service
- Attention to details
- Money Handling
- Customer Relations
- Team motivation
- Decision-Making
Timeline
Assistant Manager
Adkins United Finance
05.2019 - 04.2022
Manager
Subway/Sunoco
10.2017 - 05.2019
Business Management Certificate - Business Management
Northeast Texas Community College
High School Diploma -
Mount Pleasant High School