Veronica Ponce
Westmorland,CA
Summary
Detail-oriented administrative professional with extensive experience in front desk operations, managing multi-line phone systems, and maintaining organized electronic records. Bilingual in English and Spanish, known for delivering exceptional customer service and maintaining confidentiality in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Imperial Health US Group
El Centro, USA
11.2024 - Current
- Manage front desk operations, greeting patients and visitors while maintaining a professional office environment
- Answer and route multi-line phone calls and respond to inquiries
- Schedule and confirm appointments while maintaining organized calendars
- Maintain electronic records by updating patient information and documentation
- Verified insurance information and collected payments.
- Scan, file, and organize documents while maintaining confidentiality
Medical Assistant / Receptionist
Imperial Valley Specialty Group
El Centro, USA
10.2022 - 09.2024
- Assisted patients with check-in and scheduling, ensuring smooth flow of patient services
- Maintained accurate electronic records and documentation
- Answered phones and coordinated appointments for multiple providers, enhancing patient access to care
- Verified insurance information and updated patient records, maintaining accuracy for efficient billing processes
- Provided bilingual communication support for Spanish-speaking patients
Medical Assistant / Receptionist
Imperial Valley Medical Group
Brawley, USA
10.2021 - 06.2022
- Greeted patients and visitors and directed them appropriately
- Managed incoming calls and scheduled appointments
- Maintained organized records through filing, scanning, and documentation
- Processed payments and assisted with general office administration
Education
Medical Assistant Certification -
National Healthcareer Association
01-2022
High School Diploma -
Imperial Pathways Charter
01-2021
Skills
- Front desk operations
- Records management
- Data entry
- Document filing and scanning
- Customer service
- Multi-line phone systems
- Appointment scheduling
- Office administration
- Cash handling
- Insurance verification
- Microsoft Word and Excel
- Outlook
- Electronic records systems
- Bilingual communication (English / Spanish)
- Organizational skills
- Time management
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR Certification
- BLS Certification
- First Aid
- AED
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Medical Receptionist
Imperial Health US Group
11.2024 - Current
Medical Assistant / Receptionist
Imperial Valley Specialty Group
10.2022 - 09.2024
Medical Assistant / Receptionist
Imperial Valley Medical Group
10.2021 - 06.2022
Medical Assistant Certification -
National Healthcareer Association
High School Diploma -
Imperial Pathways Charter