Veronica Realmuto
Lake Wylie,SC
Summary
Seasoned Customer Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Lead Lash Consultant
Amazing Lash /studio
Charlotte, NC
12.2021 - Current
- Answered phone calls and emails to schedule client appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed relationships with guests to meet client needs and encourage repeat service.
Assistant Store Manager
Palm Beach Tan
Fort Mill, SC
10.2019 - 04.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Shift Leader
Sephora
Charlotte, NC
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Created memorable customer experiences
- Managed efficient cash register operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Dental Hygiene
York Technical College
Rock Hill, SC05.2026
High School Diploma -
Clover High School
Clover, SC12.2018
Skills
- Checking Guests In and Out
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Exceptional Communicator
- Upbeat and Positive Personality
- Upselling Products and Services
- Policy and Procedure Adherence
- Guest Interaction and satisfaction
- Front-End Support
- Billing and Payment Processing
- Cash Counting
- Team-Oriented and Cooperative
Timeline
Lead Lash Consultant
Amazing Lash /studio
12.2021 - Current
Shift Leader
Sephora
08.2021 - 12.2021
Assistant Store Manager
Palm Beach Tan
10.2019 - 04.2022
Associate of Science - Dental Hygiene
York Technical College
High School Diploma -
Clover High School