Veronica Rios
Austin,USA
Summary
Dynamic property management professional with over 20 years of experience overseeing residential and multi-family properties. Proven track record in driving lease renewals and reducing vacancy rates through innovative marketing strategies and effective tenant retention initiatives. Specialized expertise in contract negotiation, financial management, and staff leadership, complemented by a deep understanding of property management software and Texas real estate regulations. Adept at conflict resolution and operational management, ensuring seamless daily operations while enhancing overall tenant satisfaction. Prepared to embrace a full-time role that presents professional challenges and leverages strong interpersonal skills, effective time management, and problem-solving expertise.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales and Front End Associate
Total Wine & More
Austin, TX
10.2024 - Current
- Utilized strong communication and problem-solving skills to elevate customer satisfaction levels.
- Assisted in training new staff on operational procedures and customer service best practices.
- Streamlined inventory management processes to enhance product availability for customers.
- Collaborated with team members to optimize merchandising displays and promote sales initiatives.
- Maintained accurate cash handling procedures, ensuring compliance with financial protocols.
- Helped customers complete purchases, locate items, and join reward programs.
Office Management
Penn Staffing Services
Austin, TX
01.2024 - Current
- Streamlined rent collection procedures and tracked payments effectively.
- Resolved resident complaints and expedited maintenance requests to enhance satisfaction.
- Directed residential sales and lease processes to enhance property utilization.
- Executed property leasing strategies to improve tenant retention.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Facilitated tenant paperwork processing and verification.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Coordinated property maintenance schedules to ensure timely repairs and tenant satisfaction.
Property Manager/ Realtor
Pegasus Property Management
Webster, TX
05.2023 - 12.2023
- Oversaw lease agreements and ensured compliance with local regulations and policies.
- Coordinated property maintenance schedules and vendor services for optimal operations.
- Managed tenant relations and resolved disputes for diverse property portfolio.
- Conducted property inspections to maintain quality standards and address issues promptly.
- Implemented marketing strategies to attract new tenants and retain current residents.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Property Manager
Las Brisas Apartment Homes
Angleton, TX
07.2022 - 04.2023
- Oversee the interior and exterior rehab to bring property up to code
- Leasing
- Marketing
- Accounts Payable and Receivables
- Rent collections and Notices
- Scheduling contractor services
- Managed daily operations of a multi-family residential community.
- Coordinated tenant leases, renewals, and move-in/move-out processes.
- Conducted property inspections to ensure compliance and safety standards.
Property Manager
Royal Wildewood Manor
Clute, TX
07.2019 - 06.2022
- Overseeing the daily operations of a 260-unit community and 6 single residential homes
- Gathering and compiling current market and economic information
- Hire, train and oversee performance of staff
- Submit payroll and addressing staffing needs
- Oversee vendor and maintenance services
- Manage accounts payable and receivables
- Prepare and generate monthly owner reports
Property Manager/Realtor
Empire Industries LLC
Houston, TX
12.2016 - 01.2019
- Assist Director of Operations and handle all escalated issues with 4 other Property Managers
- Oversee and Manage 200 Single family residential homes in the Houston area and surrounding counties
- Coordinate occupied and vacant properties for new and existing investor/owners regarding listing for lease or sale
- Review all necessary documentation such as management agreements, current leases according to policy and procedures with new owners and tenants
- Review owner statements, vendor bids and invoicing
- Dispatch and oversee all vendor job requested by agents, owners and tenants such as make readies, service requests and preventative maintenance
- Handle all rent collections, 3 day notices, evictions, move in/move out reports, new leases and renewals
Property Manager
Shadow Park Apartments- 1st Choice Management
Lake Jackson, TX
07.2012 - 08.2016
- Administered daily functions of 198-unit apartment community, focusing on tenant satisfaction and retention strategies.
- Oversaw budgeting and financial reporting, optimizing operational costs and enhancing profitability.
- Implemented property maintenance programs, increasing efficiency and reducing response times for tenant requests.
- Led leasing team in marketing strategies, achieving consistently high occupancy rates throughout tenure.
- Conducted regular property inspections to uphold safety standards and address compliance issues proactively.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Property Manager
Sherwood Forest-1st Choice Management
Clute, TX
08.2006 - 12.2009
- Managed daily operations of 260 unit apartment community, ensuring tenant satisfaction and retention.
- Developed training programs for staff, enhancing service delivery and improving team performance metrics.
- Cultivated relationships with vendors to ensure quality service and competitive pricing on supplies and maintenance contracts.
- Analyzed market trends to inform strategic decisions regarding rental pricing and property enhancements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Realtor Sales Associate
Clyde Cone Co
Clute, TX
08.2004 - 12.2006
- Facilitated property transactions, ensuring compliance with local regulations and client requirements.
- Developed and maintained strong client relationships to enhance customer satisfaction and referrals.
- Conducted market analysis to identify trends and pricing strategies for optimal sales opportunities.
- Coordinated open houses and property showings, showcasing features to potential buyers effectively.
- Streamlined administrative processes, reducing paperwork errors and improving transaction timelines.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.
Education
No Degree - Business Administration And Management
Brazosport College & Austin Community College
Richwood, TX05-2027
Real Estate License - Real Estate
Leonard Hawes School of Real Estate
06-2004
High school diploma -
Brazoswood Highschool
Clute, TX01.1994
Skills
- Operations Management
- Bookkeeping; Accounts receivable/Payables & Payroll
- Single & Multi-family Management
- Knowledge of Texas Property Code and Fair Housing laws
- Basic Maintenance knowledge
- Leasing and sales
- Software management-CRM/Yardi/Onesite/AMSI/Bluemoon
- Financial budgeting and reporting
- Social media/marketing management
- Problem resolutions
- Schedule management
- Team contribution/Employee development
- Sales and promotions
- Staff training and development
- Task delegation
- Documentation and reporting
Certification
- Certified Apartment Manager, 11/01/22 to 11/01/24
- Texas Residential Property Manager
- Texas Residential Leasing Specialist
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales and Front End Associate
Total Wine & More
10.2024 - Current
Office Management
Penn Staffing Services
01.2024 - Current
Property Manager/ Realtor
Pegasus Property Management
05.2023 - 12.2023
Property Manager
Las Brisas Apartment Homes
07.2022 - 04.2023
Property Manager
Royal Wildewood Manor
07.2019 - 06.2022
Property Manager/Realtor
Empire Industries LLC
12.2016 - 01.2019
Property Manager
Shadow Park Apartments- 1st Choice Management
07.2012 - 08.2016
Property Manager
Sherwood Forest-1st Choice Management
08.2006 - 12.2009
Realtor Sales Associate
Clyde Cone Co
08.2004 - 12.2006
Real Estate License - Real Estate
Leonard Hawes School of Real Estate
High school diploma -
Brazoswood Highschool
No Degree - Business Administration And Management
Brazosport College & Austin Community College