Veronica Rodriguez
Lindenhurst,NY
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
1
1
Language
15
15
years of professional experience
Work History
Community Health Worker
Flexstaff- Northwell
Bay Shore, New York
03.2026 - Current
- Screened patients to identify and address specific needs.
- Entered client data into software daily to maintain accurate records.
- Advocated for members and their families and collaborated with care team.
- Established supportive relationships with diverse members to improve overall care experience.
Medical Case Administrator
QTC Management Inc. - A Leidos
San Dimas, California
12.2021 - 04.2025
- Triage referred cases from clients via phone, e-mail, and fax to facilitate appropriate case management.
- Schedule claimant appointments according to contract and company guidelines to ensure compliance and service delivery.
- Enter appointment information,notes, and appropriate cpt codes into case management.
- Collaborate with exam prep team to streamline case management processes and enhance timely service.
- Perform other duties and responsibilities as assigned.
Customer Success Specialist
Wells Fargo
El Monte, California
11.2020 - 05.2021
- Answer questions regarding accounts and opening new accounts.
- Assist in ordering ATM and Debit cards.
- Assist with online applications for new business accounts.
- Reviewing all documents pertaining to on line applications.
- Assist with on line banking questions.
Contracts Administration
Apple One Employment Agency
Ontario, California
06.2019 - 02.2020
- Set up Vendors and Vendor Contracts.
- Assist with Subcontracts.
- Data Entry and insurance certification.
Referral Specialist
Centene
Sacramento, California
03.2018 - 08.2018
- Initiate authorization request for outpatient services.
- Verify eligibility and benefits.
- Answer phone queues and process faxes within established standards.
- Data enter authorizations into the system.
Lead Customer Service Representative
American Health Care
Rocklin, California
08.2011 - 08.2017
- Handled 50-70 inbound calls daily, providing timely and accurate assistance to customers.
- Assist members with questions relating to Co-pay amounts, Plan Designs, Deductibles, Specialty
- Medications.
- Supported pharmacies by coordinating special projects to enhance service delivery.
- Run special reports for Clients.
- Assist with covering Front Desk and answer phones.
Education
Bell High School
Bell , CASkills
- Patient assessment
- Care management
- Health support
- Data entry
- Bilingual (English/Spanish)
Languages
Spanish
Full Professional
Timeline
Community Health Worker
Flexstaff- Northwell
03.2026 - Current
Medical Case Administrator
QTC Management Inc. - A Leidos
12.2021 - 04.2025
Customer Success Specialist
Wells Fargo
11.2020 - 05.2021
Contracts Administration
Apple One Employment Agency
06.2019 - 02.2020
Referral Specialist
Centene
03.2018 - 08.2018
Lead Customer Service Representative
American Health Care
08.2011 - 08.2017
Bell High School