Veronica Rogers
Cypress,Texas
Summary
Exceptionally focused and dedicated worker with an excellent customer service record and work ethic. Adept at managing multiple projects with accuracy and professionalism. Especially skilled at cultivating excellent interpersonal relationships with staff and clients. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Sales associate
Coach Tapestry Inc
11.2022 - 01.2023
- Greeted customers and assisted them in finding their items
- Recommended and helped customers locate merchandise in store..
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Brand Field Ambassador
Wild Earth
05.2022 - 06.2022
- Assisted in operating and handling activities at designated booths
- Interacted with customers, sold subscriptions and gave out samples.
- Communicated product information with confidence and educated consumers about company.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Department Manager
H-E-B
07.2019 - 02.2022
- Increased department sales 25% in the first 6 months
- Monitored department budget and controlled inventory
- Devised strategies to increase productivity and improve operations
- Scheduled employees to maximize profits and best benefit the department.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Beauty Consultant
Walgreens
11.2016 - 05.2019
- Provided customers with solutions for their beauty need, including makeovers and skin care consultations
- Used my expertise in product demonstrations and consultations.
- Listened and engaged in problem solving with customers.
Customer Service Supervisor
R & R Cleaning Company
09.2010 - 10.2016
- Prepared sales contract and forms
- Supervised employees performances and techniques
- Trained, coached, monitored and motivated employees
- Managed work schedules and monitored incoming calls
- Investigated and resolved escalated and complex issues
Career Specialist
Employment Connection
03.2004 - 09.2010
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
- Contacted employers to developed employment opportunities for our clients
- Facilitated clients in a class room setting on resume writing, job search, interviewing skills and basic computer skills.
Education
Work Education And Development
Southern Illinois University Carbondale
Carbondale, ILSkills
- Recruiting
- Verbal Communication
- Multitasking Strengths
- Time Management
- Merchandising
- Microsoft office
- Organizational
- Goal Oriented
- Critical Thinker
- Customer Service
Timeline
Sales associate
Coach Tapestry Inc
11.2022 - 01.2023
Brand Field Ambassador
Wild Earth
05.2022 - 06.2022
Department Manager
H-E-B
07.2019 - 02.2022
Beauty Consultant
Walgreens
11.2016 - 05.2019
Customer Service Supervisor
R & R Cleaning Company
09.2010 - 10.2016
Career Specialist
Employment Connection
03.2004 - 09.2010
Work Education And Development
Southern Illinois University Carbondale
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