Veronica Torres
El Paso,TX
Summary
Bilingual Dental Assistant with 7 years of customer service experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
Keep Smilin' Family Dentistry
04.2023 - 07.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Front Office Receptionist
Keep Smilin' Family Dentistry
02.2022 - 04.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Dental Assistant Student
First Family Dental
03.2018 - 04.2018
- Completed front-desk duties while under little to no supervision
- Answered incoming calls scheduled appointments; verified dental insurance
- Would also confirm appointments with patients and rescheduled when needed
- Scanned all patient charts/documentation onto EMR (OpenDental)
- Handled EOB’s and handle denials by submitting appeals; makes sure to submit insurance claim and contact dental insurance for the status
- Sent out prescription authorizations
- Would also verbally explain to the patient the services the dentist is wanting to complete and the purpose; gave the patient the option to return.
Sales Representative
Metro PCS
04.2014 - 01.2018
- Greeted customers in a friendly and welcoming manner; opened and closed store
- Engaged customer in conversation to recognize needs and provide suggestions in a number of devices offered in the store
- Processed customer payments and assisted customer with any technical problems regarding service, account information or device issues
- Completed inventory of decides, phone chargers, and accessories.
Education
Diploma - Dental Assistant
Vista College
El Paso, TXCitizens Safety Institute Healthcare Professional CPR #105375, -
CPR
2022
Citizens Safety Institute Healthcare Professional CPR #105375 -
CPR
2022
State of Texas Board of Dental Examiners, RDA -
Vista College
El Paso, TX2018
Cosmetology License -
Regency Beauty Institute
El Paso, TX2016
Skills
- Patient Scheduling
- Appointment Confirmation
- Multitasking Abilities
- Telephone Etiquette
- Excellent Communication
- Customer Service
- Office Organization
Timeline
Dental Office Manager
Keep Smilin' Family Dentistry
04.2023 - 07.2023
Dental Front Office Receptionist
Keep Smilin' Family Dentistry
02.2022 - 04.2023
Dental Assistant Student
First Family Dental
03.2018 - 04.2018
Sales Representative
Metro PCS
04.2014 - 01.2018
Diploma - Dental Assistant
Vista College
Citizens Safety Institute Healthcare Professional CPR #105375, -
CPR
Citizens Safety Institute Healthcare Professional CPR #105375 -
CPR
State of Texas Board of Dental Examiners, RDA -
Vista College
Cosmetology License -
Regency Beauty Institute
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