Veronica Trevino
Rio Grande City
Summary
Dynamic professional with extensive experience in patient registration and collections at Doctors Hospital at Renaissance. Proven ability to enhance collection strategies and ensure HIPAA compliance while delivering exceptional customer service. Bilingual in English and Spanish, adept at multi-tasking and fostering team collaboration to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Governmental Collector
Doctors Hospital at Renaissance
McAllen, Texas
11.2025 - Current
- Managed patient account collections in compliance with hospital policies.
- Utilized electronic billing systems to track and manage accounts efficiently.
- Maintained accurate records of all collection activities in the system database.
- Verified customer account balances and processed payments accordingly.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
Registration Clerk
Starr County Memorial Hospital
Rio Grande City, Texas
12.2008 - 04.2025
- Registered patients and verified insurance information for accurate processing.
- Assisted in scheduling appointments to efficiently manage patient flow.
- Maintained patient records and ensured confidentiality according to regulations.
- Answered phone inquiries and provided information about hospital services.
- Coordinated with medical staff for seamless patient registration and check-in.
- Processed admissions paperwork and collected necessary documentation from patients.
- Collaborated with team members to improve registration procedures and workflows.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Registered patients for outpatient procedures and emergency services.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Assisted with scheduling appointments based on provider availability.
- Greeted patients upon arrival and directed them to appropriate areas.
- Scanned documents and insurance cards to include in patient charts.
- Performed data entry tasks to update patient information in the system.
- Assisted with training new staff members on proper procedures related to registering patients.
Education
GED -
Texas Education Agency
Rio Grande City, TX02-2022
Skills
- Patient registration
- Insurance verification
- Data entry
- Appointment scheduling
- Cash handling
- Customer service
- HIPAA compliance
- Team collaboration
- Training facilitation
- Medical terminology
- Demographics information
- Payment processing
- Verification and eligibility
- Multi-tasking
- Account reconciliation
- Collection strategies
- Collections processing
- Account reviews
- Collections regulatory guidelines
- Goal orientation
- FLUENT IN [English & Spanish]
Certification
- Medical Office Specialist (MOS)
- Life and Health Insurance Agent
Languages
- English
- Spanish
Timeline
Governmental Collector
Doctors Hospital at Renaissance
11.2025 - Current
Registration Clerk
Starr County Memorial Hospital
12.2008 - 04.2025
GED -
Texas Education Agency