Veronica Trujillo
La Puente,CA
Summary
Creative and detail-oriented individual with strong organizational, planning, and budgeting skills committed to delivering exceptional service. Seeking to transition from a retail background to a coordinator role within the Los Angeles Dodgers Organization and uphold their esteemed reputation.
Overview
6
6
years of professional experience
Work History
Store Manager
Windsor Fashions
09.2023 - Current
- Ensure all company directives are being executed accurately and in a timely manner
- Maintain a neat, clean, and visually presentable store that meets all company expectations for merchandising
- Create a welcoming environment for all of our guests and form genuine bonds with them building loyalty and trust
- Monitor supply budgets for all ten stores in my district and ensure all stores are staying within budget
- Review and approve all team member's timecards on a weekly basis
- Arrange work schedules for the store on a weekly basis to ensure ample day-to-day coverage
- Track shrink and enforce policies that consistenly minimize loss
- Coordinate store visits from potential investors, key stakeholders, and company executives
- Analyze KPI's to ensure continued success and implement new strategies when store results are not meeting company standards
- Responsible for all aspects of the hiring process, onboarding, and training
- Foster a healthy work culture of respect, care, dedication, and integrity
Co-Manager
Windsor Fashions
07.2022 - 09.2023
- Oversaw store and assumed all store manager duties when store manager was not present
- Assisted in preparing for executive visits by gathering store metrics and key talking points
- Followed and enforced loss prevention procedures to control shrink
- Recruited potential team members and assisted in training all new hires
- Ensured all shipment was processed properly and checked into our system on a weekly basis
- Communicated company expectations to team members in a clear and precise manner to ensure they are well informed on policies and procedures
- Determined the best way to fulfill guests' needs in store on a daily basis
- Motivated team to drive sales by being attentive to our guests and exceeding guest service expectations
Assistant Manager
Windsor Fashions
12.2020 - 07.2022
- Executed daily visual and operational directives while attending to guests on the sales floor
- Maintained a clean and organized break area and stock room
- Compiled a list of all top performers in each KPI and recognized team members on a weekly basis
- Suggested the best merchandise to our guests based on their needs
- Processed shipment and placed merchandise on the sales floor while adhering to the company's visual guidelines
- Assisted with the development of other team members
Sales Associate
Windsor Fashions
06.2019 - 12.2020
- Welcomed every guest into our store and approached them immediately
- Maintained a clean and tidy sales floor throughout the day providing a neat space for all of our guests
- Monitored fitting rooms and returned merchandise to the sales floor in a timely manner
- Processed customer transactions, always practing proper cash handling
- Assisted guests by creating and styling complete outfits for them
- Contributed to driving sales by upselling and providing outstanding guest service
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA 01.2018 - 1 2023
High School Diploma -
Bishop Amat Memorial High School
La Puente, CA 01.2014 - 1 2018
Skills
- Proficient in Microsoft Office
- Adaptability
- Written/Verbal Communication
- Time Management
- Problem-solving
- Operations oversight
Timeline
Store Manager
Windsor Fashions
09.2023 - Current
Co-Manager
Windsor Fashions
07.2022 - 09.2023
Assistant Manager
Windsor Fashions
12.2020 - 07.2022
Sales Associate
Windsor Fashions
06.2019 - 12.2020
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
01.2018 - 1 2023
High School Diploma -
Bishop Amat Memorial High School
01.2014 - 1 2018
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