Veronica Valenzuela
Indio,CA
Summary
- Driven professional with a background at Hilltop Automotive, adept in customer service and team collaboration. Excelled in increasing repeat business through effective problem-solving and vehicle maintenance education. Demonstrated multitasking and organizational skills in high-pressure environments, ensuring prompt service and customer satisfaction. Also 21 years of restaurant experience with a full knowledge of menu and ingredients on food. Due to allergies or intolerance or just prefer life style choices. Ability to multitask and work good around other people. In order to make every one job much effective.
Overview
25
25
years of professional experience
Work History
Service Advisor
Hilltop Automotive
03.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Restaurant Food Server
Hyatt Regency
09.1999 - 03.2020
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Served food and beverages promptly with focused attention to customer needs.
Education
Register Nurse - General Studies
College of The Desert
Palm Desert, CADiploma -
Indio High School
Indio, CA06.1997
Skills
- Team player mentality
- Team Collaboration
- Customer Service
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Hilltop Automotive
03.2022 - Current
Restaurant Food Server
Hyatt Regency
09.1999 - 03.2020
Register Nurse - General Studies
College of The Desert
Diploma -
Indio High School
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