Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Wiley

Commerce,GA

Summary

Accomplished Pharmacy Technician with expertise in medication dispensing and problem-solving, honed at Ingles Grocery Store. Enhanced pharmacy workflow and trained new team members, ensuring consistent service quality. Proven ability to optimize processes and collaborate effectively, driving customer satisfaction and operational efficiency. Skilled in insurance verification and maintaining confidentiality, contributing to a seamless healthcare experience.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Ingles Grocery Store
06.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.

Special Projects Associate

Ollies Bargain Outlet
08.2019 - 05.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

School Custodian

The Service Fort
11.2015 - 07.2019
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Moved furniture for cleaning and set up for special events.
  • Completed routine floor stripping, sealing, and finishing.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
  • Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
  • Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
  • Reported vandalism or other damage to property to supervisor.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Education

Senior High School

PennFoster
Scranton, PA
08.2012

Dental Assistant

Everest College
Norcross, GA
05.2009

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification

Timeline

Pharmacy Technician

Ingles Grocery Store
06.2022 - Current

Special Projects Associate

Ollies Bargain Outlet
08.2019 - 05.2020

School Custodian

The Service Fort
11.2015 - 07.2019

Senior High School

PennFoster

Dental Assistant

Everest College

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